Frequently Asked Questions
Find answers to common questions about our electronics and services
Do your products come with a manufacturer warranty?
Yes, all electronics sold through Crave Direct include a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
Are the electronics sold on Crave Direct brand new?
We exclusively sell brand-new, factory-sealed products unless explicitly labeled as 'Certified Refurbished' in the product title.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer technical support for setup?
While we provide basic troubleshooting guides, we recommend contacting the manufacturer directly for specialized technical setup assistance.
What happens if my item arrives damaged?
Please inspect your package upon arrival. If the item is damaged, contact our support team within 48 hours to initiate a replacement claim.
Do you ship internationally?
Currently, Crave Direct ships to all 50 U.S. states and select international territories. Shipping rates and times vary by location.